FAQ

Question can arise at anytime and anywhere. Frequently Asked Question is here to help your queries quickly. Now, say "No" to long waiting for solving small query. Any query related to sales and solutions, get answer here.

OUR FAQS

General

It is more cost-effective to directly buy devices. If needed, then we can help you to connect with the right supplier.

We usually deliver the software in around five to six working days in case of the White Labelling process. If you choose you go with our brand name, it will take around a day to start with.

Yes, we do.

We have two types of business model : 1. White Label: The software will be delivered under your logo and branding. The web panel of the software with Mobile Application will be developed under your own branding. 2. Distribution: The ready-made software will be delivered under our logo and branding.

Yes.

We have developed our own maps. You can use your own preferred maps also by purchasing the map keys.

Our software is compatible with any type of SMS gateways.

Please visit my site Kindly click on the Live Demo button on the home page of the website. Fill the required details by selecting your desired product. The demo credentials will be shared to your Email address.

We have designed video tutorials of our solution on our Youtube Channel. You can visit the link to explore our solutions.

We have a dedicated team of analysts to help with your custom requirements. The customization charges can be given once we prepare the complete scope of work.

Yes, our API is available to help you in integrating third-party software.

We provide free of charge software training to all our clients. Also, our video tutorials will help you to explore our solution at your convenience.

We have a framework designed specially to help you with the migration procedure.

Yes, as a part of the White Label branding process, it is required to have an account on both the Play Store and App Store.

Yes, we have an API to achieve the integration task.

Our system is multi-lingual. We already have included English, Spanish, German, Brazilian Portuguese, etc. We have the functionality to add any new language as per the request.

Billing

We provide free of charge support to empower our customer in the journey. We have created a help-desk knowledge base in the form of video tutorials and a ticketing system. Support for your end-users will be done by the customer itself.

Hardware

We have support for over 400 devices. We can easily integrate any new devices using the protocol document.

We have deep expertise in the software. It would be unfair to suggest something in which we are yet to have expertise. If required, we can connect you with the experts dealing into the same space.

Yes, you can.Revolt Track supports video hardware which allows for real-time video tracking.

General

Step to generate Report
1.Once after login you need to click on Report module
2.Then Click on the Menu for the report you want to generate
3.On Menu level 2 you will get the multiple reports
4.Select Report as per your requirement

Step to generate Graph
1.Once after login you need to click on Chart module
2.Then Click on the Menu for the Chart you want to generate
3.On Menu level 2 you will get reports
4.Select Report as per your requirement

Step to check Live Tracking in Mobile application
1.Once after login you need to click on the tab tracking tab
2.it will be in between Dashboard and Status Dashboard
3.On live tracking screen you will be able to track all the vehicles
4.You will be able to get an option to select map
5.You will be able to filter the option for Status,Comapny and Object
6.Search option available to search vehicle
7.Map setting available for Show geofense, show cluster and show label

Step to generate Report in Mobile application
1.Once after login you need to click on Report module
2.Then Click on the Menu for the report you want to generate
3.There you will be able to see the records for the selected reports
4.Search and Filter option available
5.Click on download button to download the pdf or xls file

Step to do live tracking of school trips
1.Once after login you need to click on Tracking module
2.You will be able to see the vehicles available
3.You will be able to see the vehicle status
4.Click on vehicle to check the details of live and summary of vehicle
5.Click on the menu of vehicle where you will be able to see the travel history
6.You can have the option to follow 4 vehicles at a time on screen
7.You will be have an option to add expense and base on that service reminder will calculated
8.Share location option also available
9.Driver can be allocated from the same menu

Step to do tracking for rented vehicle
1.Once after login you need to click on Tracking module
2.You will be able to see the vehicles available
3.You will be able to see the vehicle status
4.Click on vehicle to check the details of live and summary of vehicle
5.Click on the menu of vehicle where you will be able to see the travel history
6.You can have the option to follow 4 vehicles at a time on screen
7.You will be have an option to add expense and base on that service reminder will calculated
8.Share location option also available
9.Driver can be allocated from the same menu

Basic steps to check the status of the vehicle
1.Once login click on Live tracking screen
2.There you will be able to see the vehicle status in the represented colours
Green = Running
Orange = Idle
Red = Stopped
Blue = Inactive
Grey = No Data
3.To check the Object status follow the below Steps
- Click on Report in that you need to click on Activity
-Click on Object Status and select the vehicle
-Click on the apply button to check the object status
4.Step to check the Data received on Server
- Click on Report in that you need to click on System Logs
-Select the vehicle that you want to check the log
-There you will be able to see the latest data that is received on server for that vehicle
-Click on status to check the data string and if there will be any error then it will be displayed on that status detail
-You will be able to see the system log for past 7 days only.

Step to generate the Report for rented vehicle
1.Once after login you need to click on Report module
2.Click on the Reports and in that click on Travel Summary
3.Search the vehicle and click on Apply button
4.The summary for the report will be displayed
5.You can schedule the report by Click on the Calendar icon that will be on the right top corner
6.Click on + Create Schedule Report and set the timing that you want to schedule the report.
7.You will receive the report as per the schedule timing.
8.When you click on Travel summary after selecting the vehicle there you will be able to see the travel summary for that vehicle

Step to check OBD parameter information
1.Once after login you need to click on Tracking module
2.Then select the vehicle and click on the vehicle on map
3.Click on the OBD parameter tab and the information will be displayed
4.Also you can expand the object list and for that vehicle click on the health monitor button
5.You will be able to see the Fault code or Issue that is reported by OBD

Report to check the OBD
1.Click on Report module and Click on OBD
2.Then click on Engine Temperature and select the vehicle
3.Information for the engine temperature will be displayed
4.Also to view in chart format for the Temperature
5.To view the Battery voltage you can select battery voltage in OBD Report
6.Select the vehicle and Battery voltage detail will be displayed

Step to track Child from Parent Mobile application
1.Once launch the Btrack Parent app you need to enter the registered mobile number and the password
2.You will be able to see the status for the Child or the Live tracking of trip in progress
3.If any pick up of child is there then it will displayed in Notification
3.In history you will be able to see the tirp that is Visited,Missed and History.
4.In Profile tab you will be able to see the schedule information
5.Parent will be have an option to select the pick up and drop point
6.Also there is option to set the reminder when bus reaches at near by area or the selected kilometer

Step to generate reports
1.Once after login you need to click on Report module
2.Then you need to click on Activity
3.Click on Actual Trips and select the device from filter
4.You will be able to see the trip details
5.Also you can schedule the report and send it to the entered mail id.

Configuration

Step to create Reseller
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Reseller
4.Click on + Add button to create Reseller
5.Enter the details
6.Click on Save button

Step to create Company
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Company
4.Click on + Add button to create Company
5.Enter the details
6.Click on Save button

Step to create Object
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Object
4.Click on + Add button to create Object
5.Enter the details
6.Click on Save button

Step to create Object
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Object
4.Double click on added object and select the Sensor tab
5.Enter the details for the sensors
6.Click on Save button

Step to create Alert
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Alert
4.Click on + Add button to create Alert
5.Select the alert type from drop down and enter the details
6.Click on Save button

Step to configure Tire
1.Once after login you need to click on Setting module
2.Then you need to click on Master
3.Click on Tire Management
4.Click on Update Stock
5.Add Tire and Enter the details
6.Click on Save button

Step to create Reseller Rule
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.After that you need to Click on Reseller
4.Double click on already created reseller
5.Click on the rule tab.
6.Click on + Add Button to add the rules
7.Enter the details and Save the menu of Rules
8.Click on "Save" button to save the reseller

Step to Configure User Setting in Reseller
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.After that you need to Click on Reseller
4.Double click on already created reseller
5.Click on the User Setting tab.
6.Select the necessary configuration and Save the Reseller

Step to Configure Screen Access in Reseller
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.After that you need to Click on Reseller
4.Double click on already created reseller
5.Click on the Screen Access tab.
6.Provide the access Right for the Tabs and modules as per your requirement.
7.Save the Reseller

Step to Configure Email in Reseller
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.After that you need to Click on Reseller
4.Double click on already created reseller
5.Click on the Email tab.
6Enter all the details for email configuration.
7.Kindly Test the configuration where you need to enter the mail id to receive the Test mail.
8.Save the Reseller"

Step to create POI
1.Once after login you need to click on Setting
2.Then Click on POI where you will be able to see added POI
3.To add POI click on + Add Button
4.Enter the details and search the location to set the POI
5.Click on Save button

Step to create Alert
1.Once after login you need to click on Setting
2.Then Click on Alert where you will be able to see added Alerts
3.To add Alert click on + Add Button
4.Enter the details and select the alert type
5.Click on Save button

Step to create Sub Account in Reseller
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.After that you need to Click on Reseller
4.Double click on already created reseller
5.Click on the Sub Account tab.
6.Click on + Add Button to add the Sub Account
7.Enter the details and Save the menu of Sub Account(You can restrict the Object)
8.Click on "Save" button to save the reseller

Step to create a Branch in Company
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Company
4.Click on + Add button to create Company
5.Click on the Branch tab
6.Enter the details of Branch
7.Click on "Save" button and save the Company

Step to create Company Rule
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.After that you need to Click on Company
4.Double click on already created Company
5.Click on the rule tab.
6.Click on + Add Button to add the rules
7.Enter the details and Save the menu of Rules
8.Click on "Save" button to save the Company

Step to Configure Screen Access in Company
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.After that you need to Click on Company
4.Double click on already created Company
5.Click on the Screen Access tab.
6.Provide the access Right for the Tabs and modules as per your requirement.
7.Save the Company

Step to Configure User Setting in Company
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.After that you need to Click on Company
4.Double click on already created company
5.Click on the User Setting tab.
6.Select the necessary configuration and Save the Company

Step to create Employee
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Employee
4.Click on + Add button to create Employee
5.Enter the details of an Employee
6.Click on Save button

Step to create Holiday
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Holiday
4.Click on + Add button to create Holiday
5.Enter the details
6.Click on Save button

Step to create Student
1.Once after login you need to click on Setting module
2.Then you need to click on Master
3.Click on Student
4.Click on + Add button to create Student
5.Enter the details of an Student
6.Click on Save button

For more Detail kindly refer the video link

Step to create Driver
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Driver
4.Click + Add button and Enter the details of Driver
5.Click on Save button

Step to create Vehicle
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Vehicle
4.Click on + Add button to create Vehicle
5.Enter the details
6.Click on Save button

Step to create a Shift in Company
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Company
4.Double click on created company
5.Click on the Shift tab
6.Click on + Add button and enter the details for the shift
7.Click on "Save" button of the Shfit
8.Click on "Save" button and save the Company

Step to create a Branch in School
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on School
4.Click on + Add button to create School
5.Click on the Branch tab
6.Enter the details of Branch
7.Click on "Save" button and save the School

Step to add Object from stock in Revolt Track mobile app
1.Once after login you need to click on Setting
2.Then you need to click on Master.
3.Click on Inventory
4.Click on the purchase option and enter the purchase detail.
5.Click on save button to save the Purchase
6.Then sell the device to the Reseller so the device will get in Reseller account
7.From Reseller you can sell the device to the Sub account
8. Click on the Delete button to delete the device
9.You can download the QR code and you can see the history for the device

Step to create Customer
1.Once after login you need to click on Setting module
2.Then you need to click on Master
3.Click on Customer
4.Click on + Add button to create Customer
5.Enter the details
6.Click on Save button

Step to generate invoice
1.Once after login you need to click on Setting module
2.Then you need to click on Master
3.Click on Invoice
4.Click on + Add button to add Invoice
5.There will be 3 tabs that will be reflected
* Invoice information - Need to enter the detail of Invoice
* Trip information - Need to configure the trip with Start point and End point.
* Authorize stoppages - Here you need to add the Stoppage in the trip with the hault duration.
6.Click on Save button

Step to Configure Tariff plan
1.Once after login you need to click on Setting module
2.Then you need to click on Billing
3.Click on Vehicle Tariff
4.Click on + add button
5.Enter the details for the Tariff
6.Click on + Price Slab to add the price slab and Enter the details
7.Save the Tariff plan

Step to Configuration of Payment
1.Once after login you need to click on Setting module
2.Then you need to click on Admin
3.Double click on already created Admin
4.Click on Payment Tab and Add the Payment Gateway

To add the Tariff Plan
1.Click on Setting Module
2.Then you need to click on Billing and select Tariff plan
3.Click on the + Add the Tariff plan and enter the details of the Tariff Plan
4.You can add the price slab and Applicable charges that is Tax accordingly in the tarrif plan

Also by click on Wallet option the payment screen will be displayed
In that you need to enter the details and save
When you click on Reseller or the company that will be in setting there you will be able to see the Balance column
Click on that balance amount and then enter the necessary detail
Save the recharge tab

You can check the Report for Billing

1.Click on Report in that click on Billing
2.You will be able to see the Credit and Debit Report
3.Select the report accordingly and check the Details for the billing amount.

General

Configuration

Step to create Sub Account in Company
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.After that you need to Click on Company
4.Double click on already created company
5.Click on the Sub Account tab.
6.Click on + Add Button to add the Sub Account
7.Enter the details and Save the menu of Sub Account(You can restrict the Object)
8.Click on "Save" button to save the reseller

Step to create Object
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Object
4.Click on XLS ^ Bulk Object insert
5.Enter the details and select the download the Sample file
6.Enter the data in the XLS file and click on + button beside upload file text box
7.Click on Save button

Step to create Object
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Object
4.Double click on added object and select the Service Reminder tab
5.Click on Service reminder + Add button and Enter the details for service reminder
6.Click on Save button

Step to create POI
1.Once after login you need to click on Tracking module
2.Then select the vehicle
3.In the tool tip you will get option to + add POI
4.Enter the POI name and select the boundary on Map
5.Also you can search the location and draw the boundary for POI
6.Also you can add POI from the history of the Trip
7.Click on Save button

Step to create Geofence
1.Once after login you need to click on Tracking module
2.Then select the vehicle
3.In the tool tip you will get option to + add Geofence
4.Enter the Geofence name and select the boundary on Map
5.Also you can search the location and draw the boundary for Geofence
6.Also you can add Geofence from the history of the Trip
7.Click on Save button

Step to check Live Tracking for the vehicles
1.Once after login you need to click on Tracking module
2.You will be able to see the live tracking vehicles
3.You can add geofence from the screen
4.You can add POI from the screen
5.You can set cluster for the Multiple vehicles
6.You can show / hide Traffic
7.Can have option to choose map

Step to do Fuel calibration
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Object
4.Double click on added object and select the Fuel tab
5.Enter the detail and set the calibration as per the calibration done that is Auto / Manual.
6.Click on Save button

Step to Add object
1.Once after login you need to click on Setting
2.Then Click on Object where you will be able to see added Objects
3.To add Object click on + Add Button
4.Enter the details and select the device type
5.Set the sensors as per the device ports are with the vehicle
6.Click on Save button

Step to create Geofence
1.Once after login you need to click on Setting
2.Then Click on Geofence where you will be able to see added Geofence
3.To add Geofence click on + Add Button
4.Enter the details and search the location to set the Geofence
5.Can set the geofence in circle,rectangle and polygon
6.Click on Save button

Step to create Temperature calibration
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Object
4.Double click on added object and select the Sensor tab
5.You need to select connect sensor as Temperature
6.Temperature tab will be enable and if device send the temperature values in voltage
7.Then click on + add button to enter the value range for the temperature
8.Click on Save button

Steps to add object from stock inventory
1.You need to launch the Revolt Track mobile application
2.Click on Sign Up and enter the IMEI number or scan the QR code
3.If the QR code is scan then the IMEI number will auto generated
4.Click on the submit button where Registration Page will be navigated
5.Enter the detail and click on Register Button
6.Then you will be able to login in with the entered username and password
which was created at company level.

General

Configuration

Step to create School
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on School
4.Click on + Add button to create School
5.Enter the details
6.Click on Save button

Step to Configure User Setting in School
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.After that you need to Click on School
4.Double click on already created School
5.Click on the User Setting tab.
6.Select the necessary configuration and Save the School

Step to create Sub Account in School
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.After that you need to Click on School
4.Double click on already created School
5.Click on the Sub Account tab.
6.Click on + Add Button to add the Sub Account
7.Enter the details and Save the menu of Sub Account(You can restrict the Object)
8.Click on "Save" button to save the School

Step to create Trip
1.Once after login you need to click on Setting module
2.Then you need to click on Master
3.Click on Create Trip
4.Click on + Add button to create trip
5. It will navigate to Find Travel
6.You need Select Bus and need to enter the detail
7. Click on Next button
8. Set the Pick point ,Drop Point and Allocate Student
9. Schedule the trip
10.Click on Save button to save the trip

Note: First you should have travelled on that route to define start point and end point

Configuration

Step to create Task
1.Once after login you need to click on Setting module
2.Then you need to click on General
3.Click on Task
4.Click on + Add button to create Task
5.Enter the details
6.Click on Save button

Also the task can be added from live tracking screen
1. Once after login you need to click on tracking
2.Select the employee you need to assign the task
3.click on menu and then click on Add Task
4.Enter the details and Click on Save button

General

Configuration

Step to create Transporter
1.Once after login you need to click on Setting module
2.Then you need to click on Master
3.Click on Transporter
4.Click on + Add button to create Transporter
5.Enter the details and provide the access rights accordingly
6.Click on Save button

General

Configuration

Step to rent vehicle
1.Once after login you need to click on Dashboard module
2.There you will be able to see the available vehicle and Rented vehicle
3.Select the vehicle and click on place order to start renting
4.Geofence is to be created and that vehicle need to be in geofence
5.Enter the details as the charges will be generated as per the tariff plan that is created
6.Click on Save button

Step to generate invoice
1.Once after login you need to click on Dashboard module
2.There you will be able to see the available vehicle and Rented vehicle
3.Select the vehicle that is already rented and click on Generate invoice
4.Enter the details as per the rent time and return time, charges will be displayed as per the tariff plan
5.Click on Send Email to send email to the customer or you can print the invoice

Step to rent a vehicle from mobile app
1.Once after the application is launched the dashboard page will appear
2.Available vehicle or vehicle that are on Rent will be displayed
3.Click on available and the available vehicles will be displayed
4.Select the vehicle and click on place order
5.Enter the details and Save the page
6.The vehicle will be moved from available to vehicle on rent
7.If you want to generate invoice then select the rent tab and then click on Generate invoice button
8.Enter the details with rent time and return time
9.Click on save button then invoice will be generated that will be with the formate of pdf or can send via Email.

FAQ

General

Do you sell Hardware also?

How long does it take for setting up software?

Do you provide on-premise software?

What is your business model?

Are charges for White Label one-time?

Are charges for Distributor one-time?

Which maps do you support?

Which SMS gateways you support?

How to get demo of the software?

Do you have any product tutorials?

What are the charges for customization?

Do you have an API?

Do you charge for software training?

How long does it take to migrate my existing units to your platform?

Do we need to purchase account on Play Store and App Store?

Can we integrate other software with your platform?

Does your platform include multi-lingual support?

Billing

Do you charge for support?

Hardware

My GPS device is not listed on your portal.

Can you recommend any GPS devices?

Can I use MDVRs with your platform?

General

How to generate Report on Revolt Track ?

How to generate Graph on Revolt Track ?

How to check Live Tracking in Revolt Track mobile application ?

How to generate Reports in Revolt Track mobile application ?

How to do Live Tracking of school trips ?

How to track your rented vehicle ?

How to do basic troubleshooting on Revolt Track ?

How to generate Reports of rented vehicles ?

How to check OBD parameter related information on Revolt Track ?

How to track your Child from Parent mobile application ?

How to generate Reports in Logytrak ?

Configuration

How to create a Reseller ?

How to create a Company ?

How to add an Object ?

How to configure Sensors in an Object ?

How to create Alert on Revolt Track ?

How to do Tire configuration on Revolt Track ?

How to create a Reseller Rule ?

How to configure User Setting of Reseller ?

How to configure Screen Access of a Reseller ?

How to create email configuration of Reseller ?

How to create POI from Revolt Track mobile application ?

How to add Alerts from Revolt Track mobile application ?

How to create a Reseller ?

How to create SMS configuration of Reseller ?

How to create Sub Account in Reseller ?

How to create a Branch in Company ?

How to create a Company Rule ?

How to configure Screen Access of Company ?

How to configure User Setting in Company ?

How to add an Employee in Revolt Track ?

How to add Holiday on Taskeye ?

How to create Sub Account in Reseller ?

How to create email configuration of Reseller ?

How to create SMS configuration of Reseller ?

How to create a Branch in Company ?

How to create a Reseller Rule ?

How to configure User Setting of Reseller ?

How to add Alerts ?

How to add Student in Smartbus ?

How to add Student in Smartbus ?

How to configure Screen Access of a Reseller ?

How to add a Driver in Smartbus ?

How to add a Vehicle in Logytrak ?

How to create Shift under a Comapny ?

How to create a Branch in School ?

How to add stock in Inventory ?

How to add Customer in Logytrak ?

How to generate Invoice in Logytrak ?

How to configure tariff plan for renting vehicle ?

How to do Payment Configuration on Revolt Track ?

General

How to generate Report on Revolt Track ?